Get started
- Install the app and approve the requested Shopify permissions.
- Open the embedded app and configure an AI provider.
- Choose storefront languages, quick actions, and widget appearance.
- Enable the Weline theme app extension in the online store theme.
- Open the storefront and send a test question before publishing the theme.
Chat is not visible
- Confirm the theme app extension is enabled for the active theme.
- Confirm the app is still installed and AI chat is enabled.
- Refresh the storefront without cached assets.
- Check that the selected language is enabled in app settings.
AI replies are unavailable
- Use the model connection test in the embedded app.
- Verify the merchant-provided API key and selected model.
- Check provider availability and account limits.
- Never send API keys in a support message.
Contact support
Include the shop domain, the time of the issue, the page where it occurred, and steps to reproduce it. Do not include passwords, API keys, payment details, or customer personal information.
Email root@amayum.com