Overview
This policy explains how 成都阿玛云科技 processes information when merchants install or use Weline AI Shopping Assistant. The app provides storefront chat, product discovery, optional order support, human handoff, and merchant analytics.
Information we process
- Shop information and app configuration, including enabled languages, widget settings, quick actions, and AI provider settings.
- Product catalog information needed to answer questions, recommend products, and compare products.
- Chat messages, conversation status, product references, ratings, and support notes created through the app.
- Customer and order information only when the merchant enables a feature that needs it and grants the corresponding Shopify permission.
- Limited technical information needed for authentication, security, diagnostics, and abuse prevention.
How information is used
We process information to operate the requested app features, authenticate shops, answer shopper questions, provide product and order assistance, route conversations to merchant staff, measure app usage, troubleshoot failures, and comply with legal obligations.
Storage and AI providers
App configuration and supported conversation records are stored in the merchant's Shopify environment using app data and Shopify metaobjects. When a merchant configures an AI provider, relevant prompts and store context are sent to that provider to generate a response. Provider processing is subject to the provider selected by the merchant and its terms. API credentials are not exposed to storefront visitors.
Sharing
Information is shared only as needed with Shopify, Cloudflare for application delivery, the AI provider selected by the merchant, and service providers that help us operate and secure the app. We do not sell personal information.
Retention and deletion
Detailed analytics are retained for up to 90 days by default and aggregate analytics for up to 24 months, subject to merchant configuration and legal requirements. Shopify privacy webhooks are supported for customer data requests, customer redaction, and shop redaction. Uninstalling the app stops new processing; deletion requests can also be sent to the contact below.
Merchant choices
Merchants control enabled languages, AI providers, optional commerce features, and the Shopify permissions granted to the app. High-risk order actions are disabled by default and require explicit merchant configuration and confirmation.
Data processing terms
When a merchant installs or enables the app, the merchant instructs 成都阿玛云科技 to process personal data only to provide the features described in this policy and the app listing. We act as a service provider for that processing, require relevant subprocessors to protect the information they handle, and support verified access, correction, deletion, and Shopify privacy-webhook requests. Merchants remain responsible for their storefront notices, lawful instructions, and customer-facing choices.
Security and international processing
We use access controls, signed Shopify requests, encrypted HTTPS connections, bounded inputs, and least-privilege feature controls. Information may be processed in countries where Shopify, Cloudflare, or the merchant-selected AI provider operates.
Your rights and contact
Merchants and customers may request access, correction, deletion, or information about processing by contacting the merchant that operates the store or emailing root@amayum.com. We may need to verify a request before acting on it.
Changes
We may update this policy when the app or legal requirements change. The effective date shown above identifies the current version.